Returns

All items bought directly from www.hunzag.com can be returned within 45 days of purchase free of charge*. Please ensure all labels and hygiene tags are still in place – we are only able to process a refund if the swimwear is returned to us in the same condition as it was sent out. Please note, we do not refund initial shipping costs incurred and do not accept liability for goods returned using any method other than Hunza G’s return service. We do not currently offer exchanges.

*Please note, some customers living in remote locations won’t have access to our return carrier accounts. In this instance, we are unable to offer you a pre-paid return and you will need to return the shipment using an alternative method. You can check whether there is a DHL drop off point near you by following

How to Return

Our returns policy is 45 days from the date you receive the order. Please note: we cannot accept returned items from multiple orders in the same package, they must be sent back individually. Only the items selected for return must be sent back, please do not return any items without selecting them in the returns portal.

Once your return has reached us, please allow up to 14 days for a refund to be processed by our team. You will be emailed once refunded.

Please process your return via our Returns Portal using the guidance below. Please note this will not work for customers outside of the US. Please check your original delivery address before attempting to use the portal below.  

  1. Enter your Order ID and email address
  2. Select the product to be returned and the relevant return reason
  3. Select the return shipping method
  4. A returns label will be created, which will be downloadable and emailed to you
  5. Please follow the instructions within the portal on how to drop off your return

Exclusions

We do not accept Returns for the following:

  • Gift Cards
  • Items sold at a pop up event
  • Any items with their tags removed
  • Any items that have been visibly worn
  • Any items sold via a third party seller or stockist

Exchanges

Unfortunately, we currently do not offer exchanges.

If you need product advice, email our dedicated experts for personalised assistance with product details, sizing, features, or any other questions you may have.

Warranty

We offer a generous twelve month warranty period for products that have either arrived with, or have developed, a manufacturing fault. Please contact with your original order number and images of the fault. Please note we do not accept responsibility for products purchased via third party retailers.